Maintenance Troubleshooting Tips

In case of an emergency, dial 911

If the situation involves a serious water leak, locate the main water valve in your rental property/unit and turn it to the off/closed position We encourage you to review the tips below before submitting a maintenance request. Also You Tube has a large selection of how to videos that may assist in resolving your minor maintenance issue.

Dishwasher won’t turn on
  • Flip the wall switch near the sink
  • Check to ensure that the lock is engaged
  • Check timer setting to ensure it is aligned properly
Garbage disposal not operating

Try these steps first


Please Do Not do the following:

  • Do not use liquid drain cleaner in the kitchen sink or garbage disposal.
  • Do not let excess food, potato peels, coffee grounds, eggshells, etc. go down the garbage disposal. (They will stick to any sludge in the pipe and quickly create a clog.)

Please Do the Following:

  • Maintain your disposal and keep odorless by regularly grinding up pieces of lemon peel and ice cubes.
  • You can also put in a couple of handfuls of baking soda and a half cup of vinegar. Let that set in the disposal hopper with the unit turned off. After it’s done foaming, rinse it down the drain with running water

Is the garbage disposal making a humming sound?
Run your hand along the bottom of the unit for a small button. Once you find the button, press it to reset the disposal

Is the garbage disposal humming and not turning?
Look for the disposal wrench attached to the disposal use it to turn the bottom of the disposal counter clockwise. Then press the reset button on the bottom of the disposal

Grind lemon peels and ice to help prevent odors

Toilet Runs Constantly
  • Check for kink or disconnect of lift chain from the handle lever which is preventing the flap to seat properly
  • If unable to stop toilet run – turn off water to the toilet using the knob behind the toilet until maintenance is able to access the problem. This will prevent high water bills
Water puddling around toilet
  • Submit maintenance request through the tenant portal
Sink/Toilet Clogs

Please Do Not do the following:

  • Do not use any cleaning chemical such as Drano
  • Do not detach plumbing; use snakes; metal objects such as coat hangers to clean out drains

Please Do the following:

  • Remove hair and/or debris from the drain.
  • Try using a plastic drain stick from a home improvement store to easily remove hair clogs. You can also try using a plunger. If you are still having issues, schedule a maintenance request through your tenant portal.

Clogged Toilets
Please Do Not do the following:

  • Do not detach plumbing
  • Do not use snakes; metal objects such as coat hangers to clean out drains
  • Please Do the following:

  • Use a plunger to clear the clog.

  • If you have tried to clear the clog with a plunger and are still having issues, schedule a maintenance request through your tenant portal.
Smoke detector beeping
  • Change battery. If problem persist, consider replacing the detector. Do Not Remove Detector. It is required by law.
AC not cooling
  • If the air filter has not been changed in 30 days, change it. Remember per your lease the filter must be changed monthly
  • If the digital thermostat is not working check/change the battery
  • If you notice ice on the coils at the unit, turn off AC and submit maintenance request
No Heat/Hot water
  • Check pilot light on water heater, if not lit, contact Piedmont Natural Gas
  • No heat and it is provided by Piedmont Natural Gas call for service
Power Outages
  • Locate the GFCI outlets (outlets with the test and reset buttons) and press the reset button on all GFCI outlets.
  • Look for GFCIs in bathrooms, kitchens, basements, garages and on the home’s exterior. Test and reset every GFCI you can find.
  • Make sure the power is not out in the area APS 602-371-7171 SRP 602-236-8888
  • If the reset button doesn’t work, schedule a maintenance request.
Smoke Alarms and CO2 detectors
  • If your smoke alarm or CO2 detector is going off, please go outside and call 911 immediately!
  • If your smoke alarm or CO2 detector is beeping and needs a new battery, please replace the battery, this is tenant responsibility.
Garage Remotes/Doors
Sprinkler Timer and/or Thermostat Programming
  • Refer to the owner’s manual or use Google to determine how to program the sprinkler timer and/or program the thermostat.
  • If cannot program the timer/thermostat, schedule a maintenance request through your tenant portal.
Potential charges to Tenant
  • The cost for any maintenance repairs that are deemed to have been caused by your actions or negligence.
  • Missed scheduled appointment
  • Office key copy to the property does not work

Additional Tenant FAQs

When should I begin looking for a home to rent?

You should begin your search for a rental home 30-60 prior to your desired move-in date.

How do I schedule an appointment to see an available home?

Please call 602-368-4400 to schedule an appointment to see one of our available homes.

How long will my lease be?

Our standard lease is 12-months. Exceptions are occasionally considered with owner approval.

Do you accept Section 8?

We accept applications from all prospects. Your Section 8 voucher will count toward your income, all other qualifications remain the same. Please call 602-368-4400 fore more information.

What are your qualifications?

We run a thorough credit and background check prior to acceptance. In addition, we verify rental history and are typically looking for on-time payments, proper notice at move-out, non-compliance issues and good move-out condition. We require verifiable income in the form of your last 2 paystubs or official income letters. Each home is unique in its ownership and therefore will have different qualifying factors in regard to criminal record, collections/judgments, bankruptcy’s etc. It is imperative you are forthcoming with your challenges in order for us to provide the owner of the property with the information needed to make a decision.

How can I take a home off the market?

Payment in full of the security deposit is required to take a property off the market. This will not be refundable if you decide not to move in to the home, it is refundable if you are denied.

What documents do I need to submit with my application?

For fastest approval, please submit copies of all applicants’ state issued ID’s, copies of social security cards, last two paystubs, your complete application and your application fee.

How long does the approval process take?

We generally have a response within 24-48 hours.

What is your application fee?

The application fee is $40.00 per applicant over 18 and is used toward obtaining a full credit and background check.

How can I pay my rent online?
What forms of payment do you accept?

In the office we accept checks, cashier checks and money orders. You may pay with a checking/savings account or with a credit card (additional fee applies) if you use our online payment system.

What are your late fees?

Late fees are $10.00 per day after the 1st of the month.

How do I submit a maintenance request?

You can submit a maintenance request through our online tenant portal click here

Where can I research school’s?
Where can I find utility company telephone numbers?

APS 602-371-7171
SRP 602-236-8888
SW Gas 877-860-6020
City of Phoenix 602-262-6251
City of Tempe 480-350-8361
City of Scottsdale 480-312-2461
City of Glendale 623-930-3190
City of Peoria 623-773-7160
Cox 623-594-8759
Century Link 800-475-7526

Is renters insurance required?

Renters insurance is required for our tenants with pets. We recommend renter’s insurance to all of our tenants. Renters insurance will cover your possessions in the event they are stolen, destroyed or if a visitor is accidentally hurt at your residence.

Where can I find a copy of the Arizona Landlord Tenant Act?
What is your move-out procedure?

You must put your notice of intent to vacate in writing and deliver it to our office on or prior to the last rental due date of the original term. A move-out walk through will be scheduled with you on the date the home is completely vacated. Please note you must keep utilities on through this date. Refundable security deposits are refunded within 14 business days after possession is returned to us.

How do I get my deposit back?
What if the home I rent is located in an HOA?

By signing a lease agreement with Arizona Property Brokerage, you are agreeing to adhere to all rules and regulations and CC&R’s for the HOA you will be living in. You will be provided with a copy of these documents at your lease signing. You will be responsible for all fees associated with HOA violations while you occupy the property. Please note, you will not be responsible for monthly HOA assessments.

Can I have satellite?

You can have satellite; however, the satellite dish may not be attached to the building structure in any way. The dish must be located on a tripod stand. Any contracts associated with the satellite must not be tied to the home and will be the responsibility of the tenant.

How do I renew my lease?

You will receive a letter from Arizona Property Brokerage approximately 60-days prior to your lease expiration. This letter will detail your renewal options. Please note, a renewal walk-through is mandatory.

How do I use the tenant portal?

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