Louis Osborn

Born in East Orange, New Jersey, and raised in Toms River, NJ, better known as the Jersey Shore, Louis attended Toms River High School South, focusing his studies on house wiring. It was during his last year in high school that he met his now-wife, Deborah. They’ve been happily married for 47 years, since 1977.

In 1978, Louis began his journey in the USAF, serving as a Crew Chief on F-15, F-16, and T-38 aircraft, as well as dedicating time as a USAF recruiter in NJ. Their life together took them to various places including Virginia, San Antonio, Tampa, Florida, and even a year in Korea, before settling in Arizona in 1990.

Louis’s military career spanned 20 years, during which he spent the last 9 years as a Crew Chief working on F-16s at Luke AFB in the 310th. Transitioning into civilian life, in 1997, Louis obtained his real estate license, and by 2002, he became a licensed real estate broker. Throughout his real estate career, he’s held diverse roles, including office manager and recruiter for a large RE/MAX franchise in the Valley. Currently, he serves as the Review Broker at Arizona Property Brokerage.

Outside of work, Louis and his wife are proud parents of two grown children: Lou Jr. and Jennifer. With decades of experience in both the military and real estate sectors, Louis brings a wealth of knowledge and dedication to every aspect of his work.

Sharon Wilson

Sharon Wilson is a native Arizonan who grew up in the Phoenix area and graduated from Mountain View High School. She went on to get her Bachelor’s degree in Psychology from the University of Arizona and then went to work in retail management. Sharon was enticed by a friend to leave retail to join a family style real estate company and start her career as a property manager. She earned her real estate license in 1994 and in 2007, obtained her broker’s license. Sharon has been an active member of NARPM at the local, state and national level and feels it is important to continue learning and striving to be the best you can be. She joined Arizona Property Brokerage in 2024 to further her career. Sharon strongly believes that giving the best quality customer service in property management is key to the success of the relationship between the manager, client and resident and that is why she wanted to be a part of the Arizona Property Brokerage team.

Sharon lives in the east valley with her husband and enjoys spending time with family.

Dustin Fogliano

Dustin was born in Mesa, Arizona, where he spent his childhood and attended Mountain View High School. He began his career in Property Management in 2018 as an unlicensed assistant. He quickly obtained his Real Estate License and has excelled since. Dustin is highly driven and has set ambitious goals for himself. In 2022, he started a thriving business and joined the Arizona Property Brokerage team in 2023. He strives to simplify the property management process while delivering top-notch services to his clients and tenants.

Dustin loves camping in Happy Jack and spending quality time with his four elder siblings and his Golden Retriever named Sadie. He takes great pride in his bowling skills and regularly bowls with his cousins and grandmother. His personal best is a 268.

Alicia Osborn

Alicia Osborn has been actively working in the real estate industry since 2003, specializing in leasing, property management, and property accounting. Alicia has worked in many positions within the single and multi-family management industry, including portfolio accountant, portfolio manager (both residential and apartment), and currently as Arizona Property Brokerage’s Designated Broker and Owner. Alicia is known for her thoughtful and thorough analysis of real estate investments, her commitment to professionalism, and her dedication to managing investments as though they are her own. Alicia began investing in real estate at 25 and continues building her portfolio.

Alicia’s industry credentials include Certified Apartment Manager (CAM) and Certified Residential Property Manager (CRPM) certifications and her Arizona real estate broker’s license. She received her bachelor’s from University of Arizona, majoring in business administration with a minor in marketing. She received her master’s degree in business administration (MBA) from the University of Phoenix in 2013. Alicia currently serves on the National Association of Residential Property Managers (NARPM) board as the Treasurer of the Arizona State Chapter and previously served as the West Valley Chapter of NARPM’s President. Alicia is an active member of the Phoenix Rotary 100.

Alicia has lived in Metro Phoenix all of her life and currently lives in Central Phoenix with her two children and partner.

Lou Osborn

Lou was raised in an Air Force family and arrived in the west valley at the age of 9. Lou is a true entrepreneur. He began working in Real Estate at 18, earning his real estate license before graduating high school. After working for several big brokerages, Lou formed a successful real estate company representing Buyers and Sellers in purchasing residential investments and professionally managing the investments. In 2014, Lou co-founded a start-up company that continues to fill a need in the property management community. Lou is the Co-Owner of Arizona Property Brokerage.

Lou’s industry credentials include a Certified Residential Property Manager (CRPM) certification and his Arizona real estate license. Lou has served in many positions on the National Association of Residential Property Managers (NARPM) local board and is an active member of the Phoenix Rotary 100. Lou’s awards include RE/MAX Hall of Fame and Keller Williams Top Region.

Lou has two young children, lives in Central Phoenix, and enjoys hiking, camping, and spending time with his friends and family.

Angela Reigns

Angela’s passion for Property Management was first ignited in 2006 while working for a company that owned and managed several multi-family housing complexes in the heart of Baltimore, MD. In her first year with the company, she was awarded the “Rising Star Award”. In her role, she often made first contact with Residents for the first time in front of a courtroom before trial. This experience helped her to understand the “personal side” of housing and property management and greatly impacted her approach when working with Residents.

Angela joined Arizona Property Brokerage in an administrative role in 2019 and quickly worked her way into her current position as Property Manager. Her industry credentials include Certified Residential Property Manager (CRPM) certification as well as her Arizona real estate license. Each day Angela asks herself one question, “If someone spent the day with you, would they come away thinking that you have the best job in the world?” To Angela, there is no better job for her. She finds the fast pace, complexity, and unexpected challenges push her both personally and professionally.

Angela feels that Arizona Property Brokerage, while small in comparison, is mighty in what we deliver every day to our Owners and Residents. Angela notes that the APB values include a dedication to the craft, the industry, and the staff’s overall wellbeing. APB encourages and welcomes ideas and solutions are welcome and even encouraged. In Angela’s words, “I truly do have the best job in the world!”

Meet Alicia Weaver

Today we’d like to introduce you to Alicia Weaver.

Alicia, let’s start with your story. We’d love to hear how you got started and how the journey has been so far.
I grew up in a real estate office. My mom, the typical ambitious Realtor, would bring me into the office at a young age. Wearing a mini business suit, I’d sit at a big oak desk, flipping through the white pages and making cold calls. Years later, in high school, my mom saw an opportunity for me in her business. I began managing a handful of properties owned by her investor clients. 14 years later, my mom and I are operating a brokerage together both managing and selling residential real estate.

We’re always bombarded by how great it is to pursue your passion, etc – but we’ve spoken with enough people to know that it’s not always easy. Overall, would you say things have been easy for you?
The biggest challenges were personal for me. I was very young (17) when I began working in the industry. Since that time, I have earned two college degrees, had children and have grown up as a person. I was fortunate to gain perspective and learn in several different professional environments through the years. When I returned to working with my mom, I brought a lot more experience to the table.

So let’s switch gears a bit and go into the Arizona Property Brokerage story. Tell us more about the business.
We are a small, family owned business and take pride in the full service real estate company we have built. Debbie and I work together to provide a very hands on service to our clients. There are a few things that set us apart from big corporate management companies such as annual property inspections where we physically inspect the interior and exterior of our homes and our clients phone calls, if not taken care of immediately, are always returned within 24 hours. We also pride ourselves in not nickel and diming our clients, we don’t charge prospective tenants outrageous fees that are absorbed by our company and you have 24/7 access to view financial information through our web-based owner portal. In addition, we bring over 40 years of experience in selling and buying residential property.

We are committed to providing quality clients services dedicated to professionalism and sustaining the trust of those we serve. Our team works every day to exceed our clients’ standards and provide them with the peace of mind they deserve in their property investment.

Has luck played a meaningful role in your life and business?
It has not been about luck. It has been hard work and perseverance. It has been never saying no, never taking no for an answer and following every lead like it is the last one on earth. And ultimately, at the end of the day, it has been about staying true to our core values- the number one being integrity. We advise our clients as though we are advising ourselves and have gained long-term clients as a result who happily refer us to those close to them.

The Pros and Cons of Owning a Vacation Rental in Phoenix | Property Management Advice

Vacation Rental by Owner (VRBO) is the latest craze in the rental market. Today, we’re talking about whether you want to VRBO your investment property.

Property Investment vs. Vacation Investment: Different Markets

There are some things to consider when you’re deciding whether you want to lease your property the traditional way or turn it into a vacation rental. First, when you VRBO your property, you’re entering a different market. You’ll be in the travel industry, which follows the beat of its own drum. What do you look for when you’re staying somewhere on vacation? When you’re away from home, you want amenities. You want access to technology and modern furnishings. You want perfection; something better than what you left. You don’t just want it – you expect it. Your customers will have the same expectations.

Wear and Tear on Your Vacation Investment: Using Property Management

Consumers in the travel industry are tough on businesses. They will hold you to the highest standards. Another thing to note is that when you’re dealing with customers on vacation, they aren’t always going to take the best care of the place they are staying in. Think about how you treat your rental cars. It’s important to remember that when you’re renting out a vacation property. For this reason, we always recommend that you use a great property management team who is knowledgeable in the industry and can look out for your needs.

Finally, consider vacancy rates. The travel industry is cyclical, and you’ll have periods where you don’t have anyone in your home and no rental income. Alternatively, renting out a traditional property is more consistent.

Weigh the pros and cons of your decision before you settle on whether you want to rent out a vacation property. If you have any questions about vacation rentals or anything pertaining to Phoenix property management, please don’t hesitate to contact us at Arizona Property Brokerage.

Why Property Maintenance & Rental Inspections Are Important for Your Phoenix Investment

Maintenance is a vital part of your investment property, and we take it very seriously. We encourage tenants to notify us right away if there are any maintenance concerns or repair needs. Small problems like a dripping faucet can eventually lead to big problems like mold. Today, we’re discussing the importance of keeping your property maintained and inspecting it when you can.

Making Property Maintenance Easy

Often, owners and management companies charge tenants a service fee for turning in a maintenance request. We discourage this because we want to know right away if there’s a small maintenance problem with your property. Taking care of maintenance issues is important. It preserves your long term investment and keeps your tenants happy. Happy tenants pay rent on time and take better care of your property.

Vendor Relationships

Another way we protect your investment is by using licensed and insured vendors. This is important for your personal liability. Our vendors are also trained to pay attention to small things when they’re visiting your property and taking care of minor maintenance issues. It’s not uncommon for me to get a call from a vendor asking if the walls are supposed to be purple. This is a good way to stay on top of small issues that can become big deals.

Regular Landlord Inspections

Some tenants don’t understand what they are allowed and not allowed to do when they’re living in your rental home. This is why regular property inspections are so important for your rental property. Walking the property with your tenant and going through the regular maintenance items that are their responsibility, such as changing air conditioning filters, is a big deal.

Staying on top of your property and catching little things will save your money in the long run. Protect your investment by efficiently managing regular maintenance needs, encouraging your tenant to let you know as soon as something needs to be repaired, and regularly inspecting your home.

If you have any questions about property maintenance or Phoenix property management, please contact us at Arizona Property Brokerage.

Evicting a Bad Tenant | A Property Management How-To for Phoenix, AZ

If you’re an investment property owner, chances are you’ve been in the situation where you have to evict a bad tenant. Typical evictions don’t come out of nowhere, and the process can be emotional, especially if you’ve been helping someone. In the last 13 years, I’ve learned you can best help a tenant in need with tough love. Teaching someone they’re responsible for providing for their family is invaluable. As an investment property owner, you’re seen as someone with a lot of money. Tenants may see you as a business with deep pockets and not as a human. Regardless of the situation, these are the steps we take to evict a bad tenant.

Phoenix Property Management: Serve a Notice

The most important step when dealing with a less than ideal tenant is issuing a notice. Whether you do anything with that notice or not, you need to have it. Legal notices set a standard for tenants. They respect them, and it sets a tone for your relationship. This is your business, and you want to do things the way a business would.

Taking the Tenant to Court

When we realize an eviction will be necessary, we turn the file over to a local attorney. Our attorney focuses completely on landlord and tenant law. This is the best way to protect yourself and your investment when handling an eviction. The attorney files the paperwork and obtains a court date. Once we reach our court date, as long as we have the proper documentation and we have served proper notices, we get a judgment. Then, the tenant has five days to respond. After that, you can order a Writ of Restitution. Once the writ is issued, a constable is assigned. We meet the constable at the property with a locksmith and get the property back. Usually, the tenants are gone.

An eviction costs about $400, depending on the attorney you use plus the locksmith cost. Sometimes, tenants are still there when a constable shows up, or the tenants leave possessions behind. This is rocky territory and you need an expert to protect you. There are lots of laws surrounding landlords and tenants, and you don’t want to make a costly mistake.

You won’t regret using a professional property manager at a time like this. If you have any questions about eviction or property management in Phoenix, please contact us at Arizona Property Brokerage.

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